Data Protection Policy

Who we are

Our website address is:

Privacy Policy
This privacy policy sets out how Heathcote Holistics Ltd uses and protects any information that you provide when using our services.

Heathcote Holistics is committed to protecting your personal information in accordance with the EU General Data Protection Regulation (GDPR).

The Data Controller:

Louise Bates is the data controller for any personal information you supply in relation to enquiries about services and when becoming a client.

What information is collected:

As part of our Privacy and Cookies Policy we will obtain personal data about you such as your name, email and address whenever you complete an online form or contact us for any reason. We may also obtain sensitive personal data about you, if you volunteer it during the completion of an online form, in email correspondence, when completing an enrolment or health questionnaire and when attending either a consultation or treatment. If such information is volunteered by you, you will be giving your consent to our processing it for the purpose of dealing with your request.

What your information is used for:

The main aim of collecting data from you is to fully understand your needs and to help deliver the best level of service for you as a client.

The hard copy of your personal details is stored in a locked cabinet and only available to Heathcote Holistics.

Heathcote Holistics will never share your data with anyone unless legally obliged to do so by either regulatory or law enforcement agencies.

You have the option to provide personal information to enable me to understand your needs and provide you with the most suitable service. If you do so, the information will be used for the following:-

Internal record-keeping.
To aid understanding of you and your specific needs/requirements.
Advice on what treatments/training/support is suitable for you.
To contact you via email or phone regarding your appointments, training times and events.
What we would also like to do with your data

This information is not shared with any third parties and you can choose to unsubscribe at any time via phone or email.

If you haven’t done so already please sign up to receive information about future training and events by e-mail:

How long your data is retained.

Under UK law, Heathcote Holistics is required to keep your basic personal data (name, address and contact details) for a minimum of 6 years after which time it will be destroyed. This is 6 years after the last time you were provided with either a treatment or service.

The information which is used for marketing purposes (name, telephone number and e-mail address) will be retained by Heathcote Holistics until you notify us that you no longer wish to receive this information.

What are your rights

If at any time you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted.

An overview of your rights is as follows: –

You can object or withdraw your consent to the use of your personal information at any time.
You can request a copy of the personal information I hold.
You have the right to have any inaccuracies corrected.
You can have your personal data erased.
You can place restrictions on processing your data.
You can request your data to be ported (data portability).
For more information on your rights please visit the ICO website

You may request details of personal information which I hold about you under the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). If you would like a copy of the information which is held, please submit your request in writing to:

If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated:

If you are not satisfied with our response or believe we are processing your personal data in a way which is not in accordance with the law, you can complain to the Information Commissioner’s Office: